Orders can be placed by selecting the desired product, choosing the appropriate size and quantity, and adding it to the cart. Once ready, proceed to checkout, enter the required shipping and billing details, and complete the payment to confirm the order.
CartNova offers multiple payment options for convenience, including credit cards, debit cards, net banking, UPI, digital wallets, and cash on delivery for select pin codes. All transactions are processed in Indian Rupees (INR ₹).
All payments made on CartNova are secure. Transactions are processed through trusted payment gateways using encryption protocols to ensure that your banking and card details remain protected. CartNova does not store any card or sensitive payment information.
Coupon or discount codes can be applied at the checkout page in the designated section before completing the payment. The applicable discount will be reflected in the order total if the code is valid. Only one coupon may be used per order unless stated otherwise.
FAQ’s
How do I place order?
Orders can be placed easily by selecting your preferred product, choosing the correct size and quantity, and proceeding to checkout. Once your shipping details are entered and payment is completed, your order is successfully placed.
You will receive an order confirmation via email and/or SMS shortly after placing your order.
How can I pay? Are the payments safe?
CartNova offers multiple secure payment options, including credit cards, debit cards, net banking, UPI, digital wallets, and Cash on Delivery (COD) for eligible pin codes.
All transactions are processed in Indian Rupees (INR ₹) through trusted and secure payment gateways. CartNova does not store any sensitive payment information such as card or banking details.
How does your delivery work?
CartNova currently delivers only within India. We do not offer international shipping at this time.
We provide free shipping on all orders across India, with no hidden charges.
Orders are typically processed within a few business days and delivered within standard timelines depending on the location. Delivery timelines may vary slightly based on city and serviceability.
How can I Track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. This allows you to track your shipment in real time until it reaches your doorstep.
Is COD available?
Cash on Delivery is available for select pin codes across India. CartNova reserves the right to enable or disable COD for certain orders based on order value, location, or order history.
Customers are requested to ensure availability at the time of delivery for COD orders.
Where can I use my coupon?
Discount codes or coupons can be applied at checkout in the designated section before completing payment. The discount will be reflected in the order summary if the code is valid.
Only one coupon can be used per order unless stated otherwise.
Can I cancel/modify my order?
Orders can only be modified or cancelled before they are processed. Once the order is confirmed and moved to processing or dispatch, changes may not be possible.
Customers are advised to review all details carefully before placing the order.
Can I return or exchange my order?
Returns and exchanges are subject to CartNova’s Returns & Exchange Policy. Certain products, including made-to-order or customized items, may not be eligible.
Customers are requested to check the product details and policy terms before placing an order.
Are the garments as premium as it looks?
All CartNova products go through a quality check before dispatch to ensure they meet our standards.
Minor variations in color, texture, embroidery, or finish may occur due to lighting, photography, screen settings, and the handcrafted nature of certain products. Such variations are not considered defects.
Customers are advised to handle garments carefully, especially those with delicate fabrics, embellishments, or intricate work.
Can I wash the garments?
To maintain the quality and longevity of your CartNova garments, proper care is essential.
Most premium and bridal wear pieces require dry cleaning only. Customers are advised to follow the care instructions provided with the product.
Exposure to moisture, perfumes, or improper storage may affect the fabric, color, or embellishments. CartNova will not be responsible for damage caused due to improper handling or care after delivery.
What if I receive defective or wrong product?
If you receive a damaged, defective, or incorrect product, you must inform us within 24 hours of delivery with relevant images or videos.
Our team will review the request and assist you accordingly.
Contact & Support
For any queries or assistance, you can reach out to our support team via email or phone during business hours.
We are always happy to assist you.
Size Guide
Size Guide – CartNova
At CartNova, we believe every woman deserves to feel confident, comfortable, and completely herself in what she wears. Our pieces are designed to celebrate all body types — because style is not about fitting in, it’s about owning the moment.
How to Measure Yourself
For the best fit, we recommend taking your measurements using a measuring tape. Stand straight, stay relaxed, and measure over well-fitted clothing or directly on the body.
Bust
Measure around the fullest part of your bust, keeping the tape comfortably snug but not tight. Ensure the tape is level across your back.
Waist
Measure around the narrowest part of your waist, usually just above the navel. Do not pull the tape too tight — let it sit naturally.
Hips
Measure around the fullest part of your hips, keeping your feet together and the tape parallel to the floor.
Shoulder (Optional for structured fits)
Measure from one shoulder edge to the other across your back.
Length (For lehengas / gowns)
Measure from your waist down to where you want the garment to fall, depending on your preferred fit and footwear.
Size Chart (Women)
Size Bust (inches) Waist (inches) Hips (inches)
XS 32–34 24–26 34–36
S 34–36 26–28 36–38
M 36–38 28–30 38–40
L 38–40 30–32 40–42
XL 40–42 32–34 42–44
XXL 42–44 34–36 44–46
Fit & Sizing Notes
Our garments are designed with different silhouettes and fits. Some styles may be structured, while others may have a more relaxed or flowy fit.
If you are between sizes, we recommend choosing the larger size for comfort, especially for occasion and bridal wear.
For customized or made-to-measure pieces, we encourage you to share exact measurements for the best possible fit.
Bodies are not standard — and neither is beauty.
Our size guide is here to help, not define you. Whether you prefer a snug fit or something more effortless, what matters most is how you feel in it.
Because at CartNova, it’s never about the size on the label — it’s about how confidently you own the moment.