Last Updated: [Insert Date]

1. INTRODUCTION

This Privacy Policy describes how CartNova (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal data of users (“you”, “your”) when you access or use our website, mobile site, or related services (“Platform”).

This policy is in compliance with:

  • Information Technology Act, 2000
  • SPDI Rules, 2011
  • Digital Personal Data Protection Act, 2023

By using the Platform, you agree to the terms of this Privacy Policy.

2. DEFINITIONS

  • Personal Data: Any information that identifies or can identify an individual
  • Processing: Collection, storage, use, sharing, or deletion of data
  • User: Any individual accessing or using the Platform

3. INFORMATION WE COLLECT

3.1 Personal Information

We may collect the following:

  • Full name
  • Mobile number 
  • Email address
  • Shipping and billing address
  • Account login details (if applicable)
  • Order history and preferences

3.2 Payment Information

  • Payments are processed through third-party payment gateways
  • We do not store debit/credit card details, UPI credentials, or banking information
  • Payment data is handled as per RBI and payment gateway regulations

3.3 Technical & Usage Data

Automatically collected data includes:

  • IP address
  • Device type and OS
  • Browser type
  • Pages visited and time spent
  • Clickstream data

3.4 Cookies

We use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyse traffic and performance

Users can disable cookies through browser settings.

4. PURPOSE OF DATA COLLECTION

We process personal data for the following purposes:

  • Order processing, shipping, and delivery
  • Customer support and query resolution
  • Transaction communication (order confirmation, updates)
  • Personalised product recommendations
  • Marketing and promotional communication (only with consent)
  • Fraud detection and prevention
  • Website performance improvement

5. LEGAL BASIS (INDIA – DPDP ACT, 2023)

We process your data based on:

  • Consent: When you provide information or opt-in
  • Legitimate Use: For order fulfilment and service delivery
  • Legal Compliance: Where required under applicable law

You may withdraw consent at any time.

6. DATA SHARING AND DISCLOSURE

We do not sell or rent personal data.

We may share data with:

6.1 Service Providers

  • Payment gateways
  • Logistics/delivery partners
  • IT infrastructure providers
  • Analytics and marketing tools

6.2 Legal Authorities

  • When required by law, court order, or government request

6.3 Business Transfers

  • In case of merger, acquisition, or restructuring

  • All third parties are contractually obligated to maintain confidentiality and security.

7. DATA SECURITY

We implement reasonable security practices including:

  • SSL encryption
  • Secure servers and hosting
  • Access control and authentication
  • Periodic security reviews

However, no system can guarantee absolute security.

8. DATA RETENTION

We retain personal data:

  • As long as necessary for business purposes
  • To comply with legal and tax obligations
  • Until the user requests deletion

After retention, data is securely deleted or anonymised.

9. USER RIGHTS

As per applicable Indian law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of data
  • Withdraw consent
  • Opt-out of marketing communication
  • File a grievance

Requests can be made via email (see Section 12).

10. THIRD-PARTY LINKS

The Platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.

11. CHILDREN’S PRIVACY

Our Platform is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.  

12. GRIEVANCE OFFICER

As required under Indian law:

  • Name: Dipak Potdar
  • Designation: Grievance Officer
  • Phone No: +91 8767812651
  • Email: cartnovaecomtech@gmail.com
  • Address: 1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001
  • Response Time: Within 30 days

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated policy.

14. CONTACT US

For any questions regarding this Privacy Policy:

📧 Email: cartnovaecomtech@gmail.com

📍 Address: 1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001

“At CartNova, privacy is not a policy — it is a promise.”