1. GENERAL
This Return, Exchange, and Refund Policy (“Policy”) forms an integral part of the Terms and Conditions of CartNova (“Company”, “we”, “our”, “us”) and applies to all purchases made through the CartNova website (“Platform”).
By placing an order on the Platform, you agree to be bound by this Policy. This Policy is designed to ensure a fair and transparent process for all customers while maintaining the integrity of our products.
2. ELIGIBILITY FOR RETURNS AND EXCHANGES
CartNova offers return and exchange options only for select products, subject to the conditions set out herein.
To be eligible for a return or exchange, the product must be unused, unworn, unwashed, and in its original condition, with all tags, packaging, and accessories intact. The product must not show any signs of wear, damage, alteration, or use.
Return or exchange requests must be initiated within [Insert X days, typically 3–7 days] from the date of delivery. Any request made after this period shall not be entertained.
CartNova reserves the sole right to determine whether a product qualifies for return or exchange based on the condition of the product upon inspection.
3. NON-RETURNABLE AND NON-EXCHANGEABLE PRODUCTS
Due to the nature of our products and hygiene considerations, certain categories are not eligible for return or exchange.
These include, but are not limited to, bridal wear, made-to-order garments, customized or altered products, and any items purchased during clearance or sale events, unless such products are received in a damaged or defective condition.
Given the premium and often handcrafted nature of bridal and occasion wear, all such purchases are considered final.
4. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
In the event that you receive a product that is defective, damaged, or incorrect, you must notify CartNova within forty-eight (48) hours of delivery.
You may be required to provide photographic or video evidence clearly showing the issue. CartNova reserves the right to request additional information to verify the claim.
Upon verification, CartNova may, at its sole discretion, offer a replacement, exchange, or refund.
Failure to report such issues within the specified timeframe shall be deemed as acceptance of the product in good condition.
5. RETURN AND EXCHANGE PROCESS
To initiate a return or exchange request, you must contact CartNova through the designated communication channels provided on the Platform.
Upon approval of the request, CartNova will provide instructions for return shipment. In certain cases, reverse pickup may be arranged, subject to service availability in your location.
The product must be securely packed to prevent damage during transit. CartNova shall not be responsible for products lost or damaged during return transit if not handled as instructed.
All returned products shall undergo a quality inspection upon receipt. Approval of refund or exchange is subject to successful inspection.
6. EXCHANGE POLICY
Exchanges, where applicable, are subject to product availability.
In cases where the requested replacement product is unavailable, CartNova may offer an alternative product or store credit, at its discretion.
Exchange requests are limited to one-time per order, unless the replacement product itself is found to be defective.
7. REFUND POLICY
Refunds shall be processed only after the returned product has been received and approved following quality inspection.
Refunds shall be initiated within 7 – 10 business days from the date of approval.
The refund amount shall be credited to the original mode of payment used during the transaction.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit, subject to the details provided by the customer.
CartNova reserves the right to deduct applicable charges, including but not limited to shipping fees, handling charges, or reverse logistics costs, where applicable.
8. CANCELLATION POLICY
Orders may be cancelled prior to dispatch by contacting customer support.
Once an order has been dispatched, it cannot be cancelled and must be processed through the return or exchange mechanism, if eligible.
Custom-made, bridal, or made-to-order products cannot be cancelled once production or processing has commenced.
9. COLOR, FABRIC, AND DESIGN VARIATION DISCLAIMER
Customers acknowledge that products displayed on the Platform may vary slightly in color, texture, or finish due to photographic lighting, screen resolution, and the handcrafted nature of certain products.
Such variations shall not be considered defects and shall not qualify for return or exchange.
10. REFUSAL OF RETURNS
CartNova reserves the right to refuse service, including returns and exchanges, to customers who are found to be abusing the return policy, engaging in fraudulent transactions, or exhibiting suspicious behavior.
Repeated return requests or misuse of the system may result in account suspension or permanent restriction from using the Platform.
11. FORCE MAJEURE
CartNova shall not be held liable for delays or failure in processing returns, exchanges, or refunds due to circumstances beyond its control, including but not limited to natural disasters, strikes, pandemics, or logistical disruptions.
12. POLICY MODIFICATIONS
CartNova reserves the right to modify or update this Policy at any time without prior notice. Updated versions shall be posted on the Platform, and continued use of the Platform shall constitute acceptance of such changes.
13. CONTACT INFORMATION
For any queries or assistance regarding returns, exchanges, or refunds, you may contact:
📧 Email: cartnovaecomtech@gmail.com
📍 Address: 1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001