Last Updated: [Insert Date]
1. GENERAL
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2011, which require publishing the rules and regulations, privacy policy, and terms of use for access or usage of the Platform.
The website CartNova (“Platform”) is owned and operated by [CartNova Ecomtech Pvt Ltd], having its registered office at [1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001] (hereinafter referred to as “CartNova”, “Company”, “we”, “our”, or “us”).
Your access to and use of the Platform and services are governed by these Terms and Conditions (“Terms”), along with other applicable policies. By accessing, browsing, or using the Platform, you agree to be bound by these Terms.
2. ELIGIBILITY
By using the Platform, you represent and warrant that you are at least eighteen (18) years of age and are competent to contract under the Indian Contract Act, 1872. If you are accessing or using the Platform on behalf of a company, firm, or other legal entity, you represent that you have the authority to bind such entity to these Terms.
3. USER ACCOUNT AND REGISTRATION
The Platform may allow you to place orders without creating an account; however, you may be required to provide certain personal information including your name, contact details, and delivery address. You agree that all information provided by you is true, accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. CartNova shall not be liable for any loss or damage arising from your failure to comply with this obligation.
CartNova reserves the right to suspend or terminate your access to the Platform at any time, without prior notice, if it is reasonably believed that you have violated these Terms, engaged in fraudulent activity, or provided false or misleading information.
4. PRODUCT DESCRIPTION AND REPRESENTATION
CartNova endeavors to ensure that all product descriptions, images, and details displayed on the Platform are accurate. However, you acknowledge that variations may occur due to factors including but not limited to photographic lighting, screen resolution, and the handcrafted nature of certain products.
In the case of handcrafted or made-to-order garments, minor variations in color, embroidery, fabric, and finish are inherent and shall not be considered defects.
CartNova does not warrant that product descriptions or other content on the Platform are complete, reliable, current, or error-free.
5. PRICING AND AVAILABILITY
All prices on the Platform are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. CartNova reserves the right to change prices at any time without prior notice.
In the event of a pricing error, CartNova reserves the right to cancel any orders placed at the incorrect price, whether or not the order has been confirmed. Any payment made in such cases shall be refunded in accordance with the refund policy.
All products are subject to availability, and CartNova reserves the right to limit quantities or discontinue products without prior notice.
6. ORDER ACCEPTANCE AND CANCELLATION
Your placement of an order constitutes an offer to purchase products from CartNova. CartNova reserves the right to accept or reject any order at its sole discretion.
An order shall be deemed accepted only upon dispatch of the product. Order confirmation via email or SMS does not constitute acceptance of the order.
CartNova reserves the right to cancel orders under circumstances including but not limited to product unavailability, errors in pricing or product information, suspected fraudulent transactions, or inability to verify payment details.
For certain orders, including high-value or Cash on Delivery (COD) orders, CartNova may require additional verification from the customer before processing the order.
7. PAYMENT TERMS
The Platform supports multiple payment methods including credit cards, debit cards, UPI, net banking, wallets, and Cash on Delivery (where available).
All online payments are processed through secure third-party payment gateways. CartNova does not store or process sensitive financial information such as card numbers, CVV, or banking credentials.
For COD orders, CartNova reserves the right to impose limitations, including restricting COD availability based on location, order value, or customer history. CartNova may also cancel COD orders at its discretion.
8. SHIPPING AND DELIVERY
CartNova will make reasonable efforts to deliver products within the estimated timelines displayed on the Platform. However, delivery timelines are indicative and not guaranteed.
Delays may occur due to factors beyond the control of CartNova, including but not limited to logistics delays, weather conditions, governmental restrictions, or force majeure events.
The risk of loss and title for products shall pass to you upon delivery. It is your responsibility to inspect the package at the time of delivery and report any damage or tampering immediately.
9. RETURNS, EXCHANGES, AND REFUNDS
CartNova provides return and exchange options for eligible products in accordance with its return policy.
Products must be returned unused, unworn, unwashed, and in original packaging with all tags intact. CartNova reserves the right to reject returns that do not meet these conditions.
Bridal wear, made-to-order products, and customized items are strictly non-returnable and non-refundable, except in cases of manufacturing defects.
Any claims regarding defective or damaged products must be reported within forty-eight (48) hours of delivery, along with supporting evidence such as photographs or videos.
Refunds, where applicable, shall be processed within a reasonable time and credited to the original payment method, subject to applicable deductions, if any.
10. INTELLECTUAL PROPERTY
All content available on the Platform, including but not limited to text, images, graphics, logos, designs, and software, is the exclusive property of CartNova and is protected under applicable intellectual property laws.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Platform without express written permission from CartNova.
11. USER CONDUCT
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not engage in any activity that may disrupt or interfere with the functioning of the Platform or its services.
Any attempt to gain unauthorized access, introduce malicious code, or misuse the Platform shall result in immediate termination of access and may lead to legal action.
12. DISCLAIMER OF WARRANTIES
The Platform and all services are provided on an “as is” and “as available” basis without any warranties, express or implied. CartNova does not guarantee that the Platform will be uninterrupted, secure, or free from errors.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, CartNova shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Platform.
CartNova’s total liability in any circumstance shall not exceed the amount paid by you for the product in question.
14. INDEMNIFICATION
You agree to indemnify and hold harmless CartNova, its directors, employees, and affiliates from any claims, damages, losses, or expenses arising out of your use of the Platform or breach of these Terms.
15. THIRD-PARTY SERVICES
The Platform may contain links to or integrations with third-party services. CartNova does not control or endorse such services and shall not be responsible for their content, policies, or practices.
16. FORCE MAJEURE
CartNova shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, strikes, or pandemics.
17. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
18. TERMINATION
CartNova reserves the right to terminate or suspend access to the Platform at any time without prior notice for conduct that it believes violates these Terms or is harmful to its interests.
19. GRIEVANCE REDRESSAL
In accordance with applicable laws, any grievances may be addressed to:
- Email: cartnovaecomtech@gmail.com
- Address: 1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001
The grievance officer shall acknowledge and resolve complaints within a reasonable period not exceeding thirty (30) days.
20. MODIFICATIONS TO TERMS
CartNova reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use of the Platform constitutes acceptance of such changes.
21. CONTACT INFORMATION
For any queries regarding these Terms, you may contact:
📧 Email: cartnovaecomtech@gmail.com
📍 Address: 1A , Kumar Castle, 1979 Convent Street, Camp, Pune, Maharashtra, 411001