1. Overview
CartNova is committed to providing a seamless, reliable, and premium delivery experience for all orders placed on our website. This Shipping & Delivery Policy outlines the terms governing order processing, dispatch, and delivery within India.
By placing an order with CartNova, you acknowledge and agree to the terms set forth in this policy.
2. Shipping Coverage
CartNova currently offers shipping services exclusively within India. We cater to customers across major cities, towns, and serviceable pin codes through our logistics network.
At this time, international shipping is not available. Orders placed with delivery addresses outside India will not be processed or fulfilled. Customers are required to provide a valid and complete Indian shipping address at the time of placing the order.
CartNova reserves the right to determine serviceability based on operational feasibility and courier partner coverage.
3. Order Processing Timeline
All orders are processed only after successful confirmation of payment.
- Ready-to-ship products are typically processed within 2–5 business days
- Made-to-order, customized, or bridal couture products may require 7–21 business days depending on design complexity, craftsmanship, and finishing requirements
Orders are not processed, dispatched, or delivered on Sundays or public holidays.
During periods of high demand, including festive seasons, sale events, or unforeseen circumstances, processing timelines may be extended. Customers will be informed of any significant delays.
4. Estimated Delivery Timelines
Delivery timelines are calculated from the date of dispatch and vary based on location:
- Made to order will 30 – 40 days ( all lehenga)
- Ready to ship – 5 to 7 days ( all one pieces )
All delivery timelines are indicative and not guaranteed. Delays may occur due to factors beyond our control, including weather conditions, logistical disruptions, or regional restrictions.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout prior to order confirmation.
- CartNova may offer free shipping on select orders, promotions, or above a specified order value
- Additional charges such as Cash on Delivery (COD) handling fees may apply and will be clearly communicated
CartNova reserves the right to modify shipping charges without prior notice.
6. Order Tracking
Once an order has been dispatched, customers will receive a confirmation via email and/or SMS containing:
- Shipment details
- Tracking ID
- Courier partner information
Customers may use the tracking details to monitor the status of their shipment in real time.
7. Delivery Attempts
Our logistics partners will make multiple attempts to deliver the shipment to the provided address.
In the event of failed delivery attempts due to customer unavailability:
- The shipment may be returned to CartNova
- Re-delivery or re-shipping may incur additional charges
- Refunds, if applicable, may be processed after deducting shipping and handling costs
Customers are responsible for ensuring availability at the delivery location.
8. Address Accuracy
Customers must provide complete and accurate shipping details at the time of placing an order.
CartNova shall not be held responsible for:
- Delivery failures due to incorrect or incomplete addresses
- Delays arising from address-related issues
- Additional costs incurred for re-delivery or redirection
Changes to the shipping address may not be possible once the order has been dispatched.
9. Packaging Standards
All CartNova products are packaged with care to ensure safe transit and maintain product quality, particularly for premium and bridal garments.
Our packaging standards include:
- Protective layering for delicate fabrics and embellishments
- Secure sealing to prevent tampering
- Presentation-conscious packaging aligned with brand standards
Customers are advised to inspect the package upon delivery.
10. Damaged, Tampered, or Missing Shipments
If a package appears damaged, tampered with, or incomplete at the time of delivery:
- Customers are advised to refuse delivery or accept it with clear documentation
- The issue must be reported to CartNova within 24 hours of delivery
- Supporting images or videos may be required for verification
Failure to report within the specified timeframe may result in the request not being entertained.
11. Delays & Force Majeure
CartNova shall not be held liable for delays in delivery arising from circumstances beyond its control, including but not limited to:
- Natural disasters
- Government regulations or restrictions
- Pandemic-related disruptions
- Strikes or logistical interruptions
- Courier partner delays
In such situations, CartNova will make reasonable efforts to keep customers informed.
12. Partial Shipments
In certain cases, orders containing multiple products may be shipped separately based on availability and readiness.
- Customers will be informed where applicable
- No additional shipping charges will be applied for split shipments initiated by CartNova
13. Cash on Delivery (COD)
Cash on Delivery may be available for select pin codes and order values within India.
- Additional COD charges may apply
- CartNova reserves the right to restrict or disable COD for certain orders at its discretion
- Repeated failed COD orders may result in restrictions on future COD eligibility
14. Currency & Transactions
All transactions on the CartNova website are processed in Indian Rupees (INR ₹) only.
15. Customer Support
For any shipping-related queries or concerns, customers may contact:
📧 Email: cartnovaecomtech@gmail.com
📞 Phone: +91 8767812651
Customer support is available during standard business hours.
16. Policy Updates
CartNova reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Customers are encouraged to review this policy periodically.