1. Overview
CartNova strives to offer a seamless and transparent shopping experience. This Cancellation Policy outlines the terms under which customers may request cancellation of orders placed on our website.
By placing an order with CartNova, you agree to the terms and conditions set forth in this policy.
2. Order Cancellation by Customer
Customers may request cancellation of their order subject to the conditions outlined below.
- Orders can be cancelled only before they are processed or dispatched
- Cancellation requests must be raised within a limited time window after placing the order, as order processing begins promptly
Once an order has been processed, packed, or shipped, it cannot be cancelled.
To request a cancellation, customers must contact CartNova through the official support channels with their order details.
3. Made-to-Order & Customized Products
Products that are made-to-order, customized, altered, or tailored specifically for the customer are not eligible for cancellation once the order has been confirmed.
This includes, but is not limited to:
- Bridal couture
- Custom sizing
- Personalized design modifications
- Pre-ordered or specially commissioned pieces
Such orders involve dedicated production efforts and therefore cannot be reversed once initiated.
4. Cancellation Approval
All cancellation requests are subject to verification and approval by CartNova.
CartNova reserves the right to:
- Accept or decline cancellation requests based on order status
- Verify customer identity and order details before processing cancellation
- Reject cancellation requests that do not meet policy conditions
The decision of CartNova in this regard shall be final.
5. Refunds on Cancelled Orders
If a cancellation request is approved:
- Refunds will be processed to the original mode of payment
- Refund timelines may vary depending on the payment provider and banking channels
- Any applicable transaction charges, payment gateway fees, or handling charges may be deducted, where applicable
Customers will be notified once the refund has been initiated.
6. Cancellation by CartNova
CartNova reserves the right to cancel any order at its discretion under certain circumstances, including but not limited to:
- Product unavailability or inventory errors
- Pricing or listing inaccuracies
- Suspected fraudulent transactions
- Payment issues or verification failures
- Logistics or serviceability constraints
In such cases:
- Customers will be notified promptly
- A full refund will be processed for prepaid orders
CartNova shall not be liable for any additional compensation beyond the refund amount.
7. Failed or Abandoned Orders
Orders that remain unpaid, fail payment verification, or are not successfully completed may be automatically cancelled by the system without prior notice.
No charges will apply in such cases unless payment has already been deducted.
8. Modification of Orders
Requests for modification (such as change in size, color, or address) are subject to order status and may not always be possible.
- Modification requests must be raised immediately after placing the order
- Once the order is processed or dispatched, modifications cannot be made
CartNova does not guarantee acceptance of modification requests.
9. Cash on Delivery (COD) Orders
For COD orders:
- Customers are expected to honor their purchase commitment
- Repeated cancellations or refusals of COD orders may lead to restrictions on future COD eligibility
CartNova reserves the right to disable COD for specific users based on order history.
10. Policy Updates
CartNova reserves the right to modify or update this Cancellation Policy at any time without prior notice.
Any changes will be effective immediately upon being posted on the website. Customers are advised to review this policy periodically.
11. Contact Information
For cancellation requests or related queries, customers may contact:
📧 Email: cartnovaecomtech@gmail.com
📞 Phone: +91 8767812651
Customer support is available during 10 AM to 6 PM through Monday to Friday.